Ten Questions From One Customer, And What We Built

Somebody sent us ten detailed questions before buying anything. We checked every one against our own source code. Then we went and built most of what was missing, and answered within the day.

One Email, Ten Questions, No Small Talk

It arrived on a Tuesday. Ten numbered questions, no preamble, from somebody who had clearly read the sales pages properly and wanted to know exactly what they were buying before they spent anything.

They asked about Shopify. About abandoned carts. About one-click upselling, paid memberships, whether they could avoid AI-generated artwork entirely, and whether the small “Powered by” line in the footer could be removed on client sites.

These are the questions of somebody about to build a business on your software. So before we answered a single one, we went and read our own source code.

We Do Not Answer Unless We Know

That is a rule here, and it is written down. Not “I think so”. Not “it should do”. If nobody has checked, somebody checks, and checking means opening the file and reading it.

It sounds slow. It is the opposite. Every answer below came back with a file name attached, which is why we could tell instantly which ones were true, which were nearly true, and which one we had been quietly claiming for months without ever having built it.

Answering honestly forced us to go and look. Looking turned up things nobody had ever reported.

The Ten, In Their Order

1. Can Funnels and Mailer get Shopify purchases, products, refunds and customers through WP Sync?

Yes, and deeper than they expected. Our Shopify connector picks up paid orders, cancelled orders, refunds and new customers, and it learns your product list automatically. That means you segment on “bought this specific product” rather than just “bought something”.

Sales taken inside Funnels now flow out to your list too. That connection did not exist when they wrote. It does now.

2. Purchases, refunds, abandoned checkouts and specific products into tags and automations?

All four, and one of them exists because of this email.

Purchases, refunds, cancellations and per-product routing were already there. Abandoned checkouts were not. They asked for them by name, we built them, and they went in the same week.

Automations run through tags rather than by picking an automation from a list. Apply the tag, the tag fires the automation. Same result, set up once.

3. Would I use your email tool instead of the one I have?

Yes, that is what it is for. It sends from your own site, your list lives in your own database, and the cost does not climb every time the list grows.

One honest caveat we put in the reply too: the big platforms have twenty years of sending infrastructure behind them. Ours sends through a provider you choose and control, so deliverability becomes yours to manage rather than rented. For most people running their own store that is the entire point. For some it is more hands-on than they wanted.

4. Can Funnels do a one-click post-purchase upsell?

No. That one is still a no and we said so.

What did change is bigger than it sounds. Funnels now takes payments properly, through your own Stripe account. It did not before. A funnel can complete a sale end to end instead of handing off to somebody else’s checkout, including subscriptions and physical products.

What it will not do yet is charge a saved card a second time, so your buyer re-enters their card on the OTO. We built the groundwork for true one-click into the payment flow deliberately, so when it lands it is a change to the screens rather than a rebuild. It is not there today and we did not give them a date.

5. Can I sell properly? Order bumps, upsells, digital delivery, subscriptions, physical products?

Digital delivery yes. Subscriptions yes, including handling a failed card without instantly cutting somebody off. Physical products yes at a basic level: it collects the shipping address, records the order, lets you mark it fulfilled and emails the buyer.

Order bumps and one-click upsells, not yet. If you need full stock control and shipping rates you want a real store platform for that part, and we said that too.

6. Is Membership available, and does the theme handle levels, payments and access?

Membership sells now. When they wrote, it could run a free members area and could not charge for one. Now a level carries a price, one off or recurring, with a trial if you want one.

It also handles the part most membership tools get wrong. A failed card does not lock somebody out on the first failure. The card is retried, the member is emailed, and access only ends if the subscription actually ends. Members get a billing portal so they update their own card without opening a ticket.

The theme gives you the members area, not the money. Training library, member dashboard, progress tracking, blocks that appear or disappear depending on who is signed in. It has never processed a payment and that is a decision, not a gap.

7. Can I use my own images and video, with no AI artwork anywhere?

Yes, completely, no qualification needed. Every AI feature is optional. Use your own photography and video throughout and nothing nags you, hides a feature or watermarks anything. Upload video straight to your media library, or embed from YouTube or Vimeo.

The AI is there if you want it. It is not a house style you are forced into.

8. What would the Developer licence plus Funnels cost together?

We gave them the number, and then told them not to buy it that way.

Pricing two products separately works if those are the only two you will ever want. Almost nobody who asks that question is in that position, because the thing underneath it is usually “how do I run this on more than three sites without buying everything twice”.

That is the next question, and it has a far better answer.

9. If I buy the bundle, can I lift the theme licence from three sites to twenty five?

Yes, and it does not just lift the theme. This was the answer we most wanted to give, because it is bigger than what they asked for.

One upgrade raises the site count across the entire lineup at once. The theme, the funnel builder, the email tool, the sync tool and every other plugin, on the same single key, including whatever we release afterwards. One payment, nothing to renew.

Buying more sites does not quietly move you onto a newer, higher price.

That part matters more than the site count, and it is the thing people are really asking. Whatever you locked in when you joined is what you keep paying. There is no “upgraded customer” rate waiting for you afterwards, and if you came in on a lifetime deal it stays a lifetime deal.

Current pricing is on the product page, because it moves.

10. Can the “Powered by” line be removed, on my sites and client sites?

Yes. A checkbox in the Customizer removes it on any site you build, client sites included. Your own copyright line stays.

That answer took the longest to write, and it gets its own section.

The One That Was Worse Than A No

We went to check question ten fully expecting a quick yes. Removing that line is listed as a paid feature. It is on the comparison table. It is in the feature list in three separate places.

Then we opened the footer file.

The line printed unconditionally. No setting, no check, nothing. We had been selling a feature the code did not implement.

Not a bug. A bug is something that broke. This had never been built, and it had been sitting on a sales page with a tick beside it because nobody had ever gone looking for the one line of code behind the claim.

So we wrote it. A proper setting, on the paid theme, off by default so nothing changes for anyone who does not want it. Then we tested it four ways, including the awkward one: what happens if somebody forces the setting on inside a free installation. It stays hidden, as it should.

Their question is the only reason it exists.

What We Still Cannot Do

In one place, rather than scattered through the answers above, because burying this would defeat the point of the post.

• One-click upsells. The buyer re-enters their card on an OTO. The groundwork is in, the feature is not.
• Order bumps. Not on the checkout yet.
• Naming an automation from the sync tool. Tags do it instead, which works, but it is one extra step.
• Stock, shipping rates, tracking. Physical products are deliberately basic. For a real store you want a real store platform.

No dates on any of those, because a date in a blog post is a promise, and this whole post is about not making promises we have not checked.

Send Us The Awkward One

If you are weighing this up, send us the question you think will be the dealbreaker. Not the easy one. The specific, awkward, “does it actually do this exact thing” one.

You will get a real answer, checked against the code, before you have paid rather than after. Sometimes that answer is no. Sometimes, as with abandoned carts and that footer line, the answer is no on Tuesday and yes by Friday because you asked.

Questions About This Post

Is this a real email?

Yes. One person, ten numbered questions, sent before buying anything. We have removed their name and anything identifying. The questions and our answers are otherwise as they were.

Did they buy in the end?

That is between us and them. The point is not the outcome of one sale, it is that the answers went out before we knew what the outcome would be.

Did you really build all that in a day?

Most of it was closer to a day than a month, because the questions were specific enough to act on. Abandoned checkouts and the footer setting were both direct results. Payments inside Funnels was already planned and this pulled it forward.

Why publish your own gaps?

They exist whether we publish them or not, and you will find them in week two regardless. The only thing hiding them changes is whether you feel misled when you get there.

Will the remaining noes become yeses?

Some of them, and they are on the list. We are not putting dates in a blog post, for the reason given above.

How do I ask a pre-sales question?

Open a support ticket before you buy. You do not need to be a customer to ask, and the same rule applies: nobody answers unless they know.

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Every Plugin. The Theme. One Licence, No Monthly Bill.

The whole WordPress stack, from the people who answer the pre-sales emails themselves. Everything in this post is part of the ResultsAiX Bundle.

• Every plugin we make, plus the ResultsAiX Theme
• Everything we ship next, at no extra cost
• One key, one login, across the lot
• Sell from your own Stripe account, your money direct
• Your list lives in your own database
• Lift three sites to hundreds on one upgrade
• 30-day money back, no argument

The price you lock in is the price you keep. Join at today’s price and it stays there while you stay active. Adding more sites later does not move you onto a higher rate.