Spam filters cannot tell the difference between a real update and junk. You can, in about a minute, by adding our 3 sending addresses to your safe senders list.
Different addresses handle different things. You will not get duplicates, so whitelisting one is not enough, all three genuinely send you different mail.
Why three addresses instead of one? Different systems send different kinds of mail: personal updates, support replies and long-standing account mail. Whitelisting all three means every one of them lands where you will actually see it, and none of them get treated as a stranger by your inbox.
Same 3 addresses, add them wherever you actually read your email. Two minutes, tops.
If an email from us ever landed in Promotions or Spam, open it and drag it into the Primary tab. This alone teaches Gmail to stop sorting us away from you.
Open the email, click the three-dot menu (top right of the message), and choose Add [sender] to Contacts list.
For the strongest protection: go to Settings (gear icon) → See all settings → Filters and Blocked Addresses → Create a new filter. Enter the address in the From field, click Create filter, then tick Never send it to Spam.
Repeat step 3 for all 3 addresses above. It takes about 20 seconds per address.
Open an email from us and right-click the sender's name. Choose Add to Safe Senders (Outlook desktop) or Add to Safe list (Outlook.com / Hotmail / Live).
Or go to Settings → Mail → Junk email → Safe senders and domains → Add, and paste in each address.
If anything already landed in Junk Email, open it and click Not junk at the top of the message. This trains the filter immediately.
Add all 3 addresses the same way, so nothing from any of them ever gets filtered.
If an email is sitting in Spam, open it and click Not Spam at the top. Yahoo remembers this for future emails from the same address.
Open the email, click the sender's name, and choose Add to Contacts. Yahoo trusts mail from anyone already in your contacts.
For extra protection: Settings (gear icon) → More Settings → Filters → Add new filter. Set the rule to match mail From each address and deliver it straight to Inbox.
Do this once per address, for all 3 above.
Open an email from us and tap or click the sender's name at the top of the message.
Choose Add to Contacts, or on iPhone/iPad, Add to VIP for the strongest treatment: VIP senders skip filtering entirely and can even get their own notification sound.
On iCloud Mail online, open Settings → Rules → Add a Rule, and set messages From each address to move to your Inbox.
Repeat for all 3 addresses so every one of them is trusted the same way.
Almost every email provider has some version of "Add to Contacts" or "Add to Safe Senders / Allow list". Look for it in the menu next to the sender's name, or under Settings → Filters / Blocked & Allowed senders.
If any of our emails ever reached Spam or Junk, always mark it Not Spam first. This is the single strongest signal you can give any provider.
Add all 3 addresses from the list above, one at a time, the same way.
Using a mobile mail app? The same rule applies: open the email, find "Add to Contacts" or "Not Spam," and repeat it for all 3 addresses. Most apps use whatever rule you set on the web version of the same account automatically.
It is simply the address I am moving my personal sending over to going forward. If you already have info@onlineimsupport.com whitelisted, keep it, that one is not going anywhere either. Just add the new one alongside it.
No. We do not double email. Each address sends its own kind of mail, personal updates, support replies, or long-standing account mail, never the same message from more than one address.
Yes. It has been our address for more than 12 years and nothing about it is changing. It is still one of the 3 addresses worth whitelisting.
Yes, if you want to guarantee you never miss anything. Since the 3 addresses are not interchangeable and each sends different mail, whitelisting only one still leaves the other two exposed to spam filtering.
Already whitelisted? Good. Now you will not miss what's coming next.