Refund Policy

1. The short version

• Every product's money-back guarantee is stated on its sales page at the time you buy. That guarantee is honoured in full.
• To request a refund, email info@onlineimsupport.com with your purchase email and receipt/transaction ID. Most requests are processed within 1–2 business days.
• EU/EEA and UK consumers additionally have statutory rights described in section 5 — nothing here reduces them.
• Please contact us before opening a chargeback or marketplace dispute — we resolve almost everything faster at the support desk.

2. Product guarantees

Unless the sales page states a different period, our paid products carry the money-back guarantee shown at checkout. The guarantee window starts on the purchase date shown on your receipt. Within that window you may request a refund for any reason — you don't need to justify it, though feedback helps us improve.

If a product page states "no refunds" for a specific offer (rare — e.g. heavily discounted lifetime deals), that is shown clearly before you buy, and statutory rights still apply.

3. How to request a refund

1. Email info@onlineimsupport.com (or open a ticket at our support desk).
2. Include: the email you purchased with, the product name, and your receipt / transaction ID (from your purchase confirmation email).
3. We confirm eligibility and issue the refund through the same marketplace/payment method you used. We never need your card details.

Processing time: we action eligible requests within 1–2 business days. The money typically appears back on your statement within 3–10 business days depending on your bank and the payment platform.

4. Marketplace-specific notes

Bought via	How refunds work
WarriorPlus	The guarantee shown on the sales page applies. You can also raise a request through your WarriorPlus purchase page ("Get Support" on the receipt), which routes to us. Refunds are issued back through the original payment processor.
ClickBank	ClickBank's own customer guarantee applies (currently up to 60 days from purchase) in addition to anything on our sales page. You may request via us or directly through ClickBank's order support (clkbank.com).
Stripe / PayPal (direct)	The sales-page guarantee applies. Email us and we refund directly to your card / PayPal account.

5. EU/EEA & UK consumers — statutory rights

5.1 14-day right of withdrawal

If you are a consumer in the EU/EEA or UK, you normally have the right to withdraw from a distance purchase within 14 days without giving a reason. For digital content delivered immediately (our products are delivered by instant download/license issue), the law allows that right to end early: by purchasing, you expressly consent to immediate delivery and acknowledge that you thereby lose the 14-day withdrawal right once delivery has begun.

In practice this rarely matters, because our voluntary money-back guarantees are typically as long as or longer than 14 days — and we honour them without fuss. Where a stated guarantee is shorter than your statutory rights, your statutory rights win.

5.2 Faulty digital content (EU Directive 2019/770)

Independent of any guarantee, EU consumers are entitled to digital content that conforms to the contract. If a product is faulty and we can't bring it into conformity within a reasonable time, you're entitled to a price reduction or a refund. Report faults to support — fixing them is literally our job.

5.3 Subscriptions

You can cancel a subscription at any time, effective at the end of the current billing period; you keep access until then. Statutory withdrawal rights apply to the initial subscription purchase as described above. Renewal charges are refundable if you cancel within the period stated on the sales page or where required by law.

6. What refunds include and exclude

• A refund covers the specific product purchased. Bundles are refunded as a whole, not per-component.
• On refund, the associated license key(s) are deactivated and your right to use the product ends. You must uninstall the product from your sites.
• Where you bought an upgrade (e.g. standard → developer), refunding the upgrade reverts you to the prior tier.
• Costs you incurred with third parties (your hosting, your AI provider's API usage, etc.) are not refundable by us.

7. Chargebacks

Please contact us before disputing a charge with your bank or payment provider — a two-line email gets a faster result than a chargeback, which can take weeks. Filing a chargeback without first contacting support, where the purchase was validly delivered, is treated as a breach of our Terms: all licenses tied to the purchase are suspended while the dispute is open and revoked if the chargeback is upheld in error. This does not affect your legal right to dispute genuinely unauthorised transactions.

8. Fair use of guarantees

Refund guarantees exist so you can buy with confidence — not as a free-rental scheme. We reserve the right to decline future purchases from buyers who repeatedly purchase and refund across multiple products. Statutory rights are never affected by this clause.

9. Contact

Refund questions: info@onlineimsupport.com.