The Activity Log is your first stop when a bridge isn't working as expected.
Go to WP Sync → Activity Log
Every row shows:
- Timestamp
- Source (which form / webhook / platform fired)
- Destination (which autoresponder / app received it)
- Status (success, retry, failed)
- Result message (specifics from the destination API — 'contact created id 12345', '422 invalid email', etc.)
Click any row to see the full payload that was sent + the full response that came back. Critical for diagnosing weird mapping issues.
Common issues and fixes
- '422 invalid email' — the source sent an empty or malformed email. Check your form's email field is required + validated.
- 'Field X is required' — the destination requires a field you didn't map. Go to the bridge's mapping screen and supply that field (from a source field or a static value).
- 'Rate limit exceeded' — the destination's API throttle was hit. WP Sync auto-retries failed sends with exponential backoff. You'll see a 'retry' status row before the eventual success.
- 'Unauthorized — token expired' — common with OAuth integrations (AWeber, Google Sheets, Meta Lead Ads, Zoom). Go to Autoresponders, click the affected provider, click Reconnect.
- Bridge not firing at all — the source isn't producing events that match. Check:
- For Forms Connect: is the bridge targeting the right form?
- For Webhook IN: are you POSTing to the right URL? Check the webhook docs in the bridge UI.
- For polled sources (Sheets): WP-Cron has to be running. Check Tools → Site Health → System.
- Customer doesn't see the contact in the destination — check:
- Did the Activity Log show 'success'? If yes, the destination has it (look harder in the destination UI)
- If status was 'sent to wrong list', fix the bridge's list-selector and re-test
Debug mode
Settings tab → enable 'Verbose logging' if you need every HTTP request/response in the log. Useful for support tickets — turn off after debugging to save log table space.
Log retention
The Activity Log keeps 30 days of events by default. Adjustable in Settings → Log retention.