The Support tab is organised as a ladder, because most questions are answered faster somewhere other than a ticket queue.
Licence key problems go to the portal first:
The card at the top of the page separates key problems from everything else. Lost a key, cannot activate, need to move a key between sites, or want to download the latest zip? That is all handled in the customer portal at resultswithkevin.com/portal/login.php, which is the canonical home for every key you own. Opening a ticket for a key you can retrieve yourself in ten seconds only slows you down.
For everything else, three rungs:
- Run Diagnostics. It is marked as the recommended first step for a reason: the report tells you what is running, what is broken and what is reachable, and often surfaces the answer on its own.
- Self Help Support at resultswithkevin.com/portal/support.php. Searchable documentation across every plugin, covering setup, troubleshooting, integrations and step by step guides.
- Open a ticket at onlineimsupport.com. Marked as the final resort. Attach your diagnostic report when you do.
Your installed products:
Below the ladder is a table of every registered parent plugin with its version and an Open admin button that jumps straight into that plugin's own screens. Handy when you are half way through diagnosing something and need to check a setting inside the plugin itself.
What is this hub?
The last card is a plain summary of what each Hub screen does, plus the two things worth remembering: the Hub is free and needs no licence, and every plugin works standalone, so deactivating the Hub never breaks anything.