Can I use my website hosting?
Only if it lets you run programs, which hosting companies call a VPS or virtual server. Ordinary website hosting with cPanel cannot run TimeTrackr. A small VPS is plenty.
How big does my server need to be?
Small. TimeTrackr itself is light. Screenshots use about 10 MB per person per working day, and old ones are deleted for you after 90 days, so five people need roughly 5 GB.
Is there a limit on staff?
No. Add as many people as you like.
Where are the screenshots stored?
On your server, in the public/uploads folder inside timetrackr, and nowhere else. Only people signed in to your TimeTrackr can open them: staff their own, managers and admins everyone's.
Can staff see each other's screenshots?
No. Each person sees only their own hours and screenshots.
What if someone forgets to stop their timer?
It is closed by itself after 12 hours (or the length you set in Settings, Data retention) and its note says auto-closed. Check and trim it on the Timesheets page.
What if someone forgets to start their timer?
They, or a manager, add the time on the Timesheets page with Add time manually. It is tagged added by hand.
What does activity measure?
How much the person was using their computer between screenshots. In the browser timer it is measured in Chrome and Edge, with the person's permission. Treat it as a hint, never as proof.
The screenshots stopped. What do I tell my staff member?
Open the Time Tracker and press Enable screen capture, then share the entire screen. Screenshots stop when the TimeTrackr tab is closed or sharing is stopped.
Someone is locked out after too many tries. Wait 15 minutes, or make them a reset link: Team, their name, Generate password reset link.
How do I put my company name on it?
Settings, Branding: change Company / workspace name and Product brand.
Which currencies does payroll use?
USD, EUR, GBP, AUD or CAD, chosen in Settings.
How do I get help?
Open Diagnostics, press Download .txt, and open a ticket at resultswithkevin.com/portal/ with the file attached.