Results AI Support is a helpdesk that runs inside your WordPress admin. Version 1.1.1 needs WordPress 5.8 or newer and PHP 7.4 or newer. Tickets, contacts, messages, recorded sales, the AI call log and the knowledge base index all live in your own database, in six tables created when you activate the plugin.
Where tickets come from:
- Your public submit form, published with the [asd_submit_ticket] shortcode
- Your support mailbox, when IMAP polling is switched on
- The public REST route asd/v1/submit, if you want to post tickets from another app
- The Freshdesk importer, for the history you already have
What happens to a new ticket:
- The ticket is created with a reference in the form T- plus eight characters, and the sender is matched to a contact record by email address.
- Claude triages it, writing a category, a sentiment, a priority, a product and a confidence score onto the ticket.
- If auto-resolve is on and the confidence clears your threshold, the resolver either looks up that customer's purchases and license keys or answers from your knowledge base.
- The answer is saved as a private draft for you to review. It is only emailed automatically if you deliberately switch on auto-send.
- Anything the AI will not touch stays in the inbox, usually with an AI draft attached, waiting for a human.
For tickets that arrive from the form or by email, an acknowledgement goes to the customer with their ticket reference and a notification goes to your support address.
Every admin screen requires the manage_options capability, so the desk is administrator only.