Results AI Support is a helpdesk that runs inside your WordPress admin. The plugin is called ResultsAiX Support Desk and its menu is AiX Support. It needs WordPress 5.8 or newer and PHP 7.4 or newer. Tickets, contacts, messages, recorded sales, the AI call log and the knowledge base index all live in your own database.
Where tickets come from:
- Your contact page, published with the [asd_submit_ticket] shortcode. Customers can also chat there, and ask for a person at any moment
- Your support mailbox, when IMAP polling is switched on
- A customer replying or adding to a ticket from their My Tickets page
- The public REST route asd/v1/submit, if you want to post tickets from another app
- The Import screen, for the history you already have in Freshdesk, Zendesk, Help Scout, LiveAgent or a CSV file
What happens to a new ticket:
- The ticket is created with a number as its reference, for example 1042, and the sender is matched to a contact record by email address.
- Claude triages it, writing a category, a sentiment, a priority, a product and a confidence score onto the ticket.
- If auto-resolve is on and the confidence clears your threshold, the resolver either looks up that customer's purchases and license keys or answers from your knowledge base.
- The answer is saved as a private draft for you to review. It is only emailed automatically if you deliberately switch on auto-send, and even then a question asked before a purchase, or a reply that hands the question to your team, waits for you.
- Anything the AI will not touch stays in the inbox, usually with an AI draft attached, waiting for a human.
For tickets that arrive from the form or by email, an acknowledgement goes to the customer with their ticket reference and an alert goes to your support address. You choose which alerts you get and how often under Settings, Email. When a customer adds to a ticket later, they can be sent a We got your update confirmation too.
Beyond tickets:
- Chats puts a sales chat on your sales pages and a members helper in your members area, on this site or any of your sites, with notifications for the pages and people you pick. See Chats: A Sales Chat And A Members Helper On Your Pages.
- Reports and Chat history show every conversation and the sales that followed it. See Chat Reports, Chat History And Live Chats.
- The Support Centre and the designed help article pages give your support pages your own header and footer. See The Support Centre And Your Help Centre Pages.
Every admin screen requires the manage_options capability, so the desk is administrator only.