The Inbox lists 25 tickets a page, newest activity first. It is the tab after the Dashboard.
It opens on what is still to do:
The Inbox opens on the tickets somebody still has to do something about, so a desk carrying a thousand tickets brought in from another helpdesk starts on today's work instead of pages of history. Everything is one click away, a search always looks through the lot, and the filters are unchanged.
Filtering and finding:
- Chips across the top show live counts: Still to do, Everything, Needs you, Waiting on the customer, Solved, Closed and Spam. A status with no tickets is hidden unless you are filtered to it.
- The search box matches the subject line or the ticket number, so a customer quoting their number is easy to find. A search always looks at everything, closed tickets included.
- Paging appears under the table once there is more than one page.
Picking dates:
Under the chips sits the same date picker as every other screen: Today, Yesterday, 7 days, 30 days, 90 days, This year, Lifetime, or Custom with your own two dates. Pick one and the list, every count and the search keep to tickets that came in on those dates, and a line says which dates you are looking at, with Show every date to bring the whole list back. The Inbox always opens on every date, so no ticket can drop out of view because of a date you picked last week.
What each row tells you:
- Where the ticket stands, in words: New, not answered yet, Customer replied, Open, Waiting on the customer, Solved, Closed or Spam. An Asked for you tag appears when a customer was chatting to the desk and asked for a person.
- The ticket number, linking through to the ticket.
- Subject, plus a chip for the tagged product and a chip for high or urgent priority.
- The customer's photo or initial, name and email address.
- Spent: what that person has spent with you across every ResultsAiX plugin on this site. Only you ever see this, and it counts each sale once even when several systems wrote it down.
- AI badges: the triage category, a hot badge when the sentiment came back frustrated or angry, and an auto badge when the resolver has already answered that ticket.
- How long ago the ticket last changed.
What the statuses mean:
- Needs you, or open: waiting on you.
- Waiting on the customer, or pending: you or the AI replied and the ball is with the customer. A customer reply by email or from their page flips it back to open.
- Solved and Closed both stamp a closed date on the ticket.
- Spam, set by hand or by the resolver when triage is confident the message is junk.
Until the first ticket arrives the screen shows a short empty state explaining the three ways tickets land: your form, your support address, or a sales notification firing.