Notice: "FLBW Funnel Builder requires the Free List Building Website plugin":
Install and activate the main plugin, then reload the page.
The Funnel Builder menu items are missing, or the tab says UPGRADE:
The add-on is not active. Go to Plugins and activate FLBW Funnel Builder. Diagnostics shows "FLBW Funnel Builder Addon: Not installed" until you do. The same fix applies when a funnel's Edit page says "Install the FLBW Funnel Builder addon to unlock 9 alternate templates".
My custom funnel shows 404:
- Diagnostics shows "Permalinks: Plain". Go to Settings > Permalinks, choose Post name and click Save Changes.
- The funnel is switched off. Its Status says Disabled. Switch it on in the Funnels tab.
- Still 404? Go to Settings > Permalinks and click Save Changes once more, even if Post name is already chosen.
Saving says "Could not create funnel directory.":
WordPress cannot write to your uploads folder. On the Diagnostics tab, look at "uploads/listbuilderpro-assets/" under Critical Plugin Files. If it says Missing or Not writable, ask your host to make wp-content/uploads writable.
Saving says "PDF download failed" or "PDF download returned HTTP 403":
Your site could not fetch the PDF from that link. Use a direct, public link to the file, or upload the PDF in Step 2 instead. The same goes for "Cover image download failed".
Saving says "The selected PDF attachment does not exist.":
The file was removed from the Media Library. Go back to Step 2 and choose the PDF again.
Saving says "A PDF source (URL or uploaded file) is required.":
Go back to Step 2 and choose a PDF or paste a link. When you edit a funnel, this only shows if the funnel has no PDF on file yet.
Any screen says "Security check failed.":
The page was open a long time. Reload it and try again.
CSV says "Only CSV files are accepted.":
Save the file as .csv, not .xlsx or .numbers.
CSV says "Missing required columns":
Row 1 of the file must be the header row, with title, category, headline, cta_text and pdf_url spelled exactly like that. Files must use commas, not semicolons.
CSV says "CSV file is empty or has no headers.":
The file has nothing in it. Check you picked the right file and that it was saved.
CSV row errors:
Fix the row in your file and click Upload & Validate again.
- "Title is empty.", "Category is empty.", "Headline is empty.", "CTA text is empty.", "PDF URL is empty.": fill in that cell.
- "PDF URL is not a valid URL.": the link must start with http:// or https://.
- "Accent color is not a valid hex color.": use # and 3 to 8 hex digits, for example #10b981.
- "Template ... is not valid.": use one of the 9 template names exactly as listed.
CSV says "No validated CSV data found":
A checked file is kept for one hour and is used up by an import. Click Upload & Validate again, then import.
Opt-ins from a custom funnel do not reach my list:
Custom funnels use the main plugin's autoresponder settings. Check the Autoresponders tab and the funnel's Edit page. On Diagnostics, "Default Autoresponder: Not set" or "Default List ID: Not set" means no default is chosen yet.
Diagnostics lists a caching plugin under Detected Potential Conflicts:
Exclude your funnel addresses (/free/ by default) from that plugin's cache, as the Diagnostics note says.
Diagnostics warns "Recommend 60s+ for asset downloads":
Your Max Execution Time is short. Large CSV imports and PDF links may stop part way. Ask your host to raise it, or import in smaller batches.
A category cannot be deleted:
"This category is in use by one or more funnels and cannot be deleted." means a funnel still uses it. Delete the funnels in that category first. The Funnels column only counts switched-on funnels, so a switched-off funnel can also be using it.
A CSV category shows under "New categories detected" but I meant an existing one: The category column takes a slug (email) or a name (Email Marketing), in any letter case. A name that matches neither, for example because of a typo, is treated as a new category. Fix it in your file and click Upload & Validate again, instead of creating it.
My funnel's card has no picture on the Showcase page:
No cover image was added. Click Edit next to the funnel on My Custom Funnels, add a cover in Step 3 and click Update Funnel.