↑ Back to index
Need help? Here's how to get it quickly:
Step 1: Check Diagnostics
Before opening a ticket, visit System Diagnostics and copy the full report. Include it in your ticket — this saves hours of back-and-forth.
Step 2: Submit A Ticket
Visit onlineimsupport.com and submit a support request. Include:
A clear description of the issue
Steps to reproduce
The diagnostic report (paste from Step 1)
Any error messages from IPN Log if IPN-related
Step 3: Check Common Issues
Imports stuck: Check PHP max_execution_time in Diagnostics — should be 60+
IPN not arriving: Verify URL in W+/JVZoo settings matches exactly, check IPN Log for errors
Partners not matching: Likely a merge history issue — see Merging →
PDF report blank: Disable caching plugins while viewing the report
Conflicts: Temporarily deactivate other JV/affiliate tracking plugins to test
Resources:
Support Site → Diagnostics → Back to Index →