Short answers to the questions site owners ask most, each with the guide that goes deeper. If your question is about one screen, the guide named after that screen has the full detail.
Do I have to charge for membership?
No. Payments are optional and stay out of sight until you connect Stripe. A free members area works on its own, with levels, protection, drip content, login and registration. See Quick Start: A Working Membership Site In 10 Minutes.
How many levels can I have?
As many as you like. There is no limit on levels, members, protected pages or files.
Is there a quick way to set everything up?
Yes. The Setup Wizard asks one question and builds your first level, the four pages a members area needs and the protection on the content you pick. Open it from the Settings tab, under Setup wizard. See The Setup Wizard: A Members Area In Five Minutes.
Are my members locked into this plugin?
No. Members are ordinary WordPress users. Switching the plugin off leaves every account as it is, and deleting it keeps your levels, members and settings unless you tick Delete all plugin data when the plugin is deleted from the Plugins screen under Uninstall behavior on the Settings tab. WordPress user accounts are never deleted either way.
Does the money go to my own account?
Yes. You connect your own Stripe account and members pay on Stripe's checkout page, so the money goes straight to you. The plugin adds no fee of its own; Stripe's processing fee is between you and Stripe. See Charging For Membership: Connecting Your Own Stripe Account.
Do card details touch my website?
Never. Members pay on Stripe's own checkout page, so no card number is typed into your site or stored in your database.
What happens when a member's card fails?
Their access stays on while Stripe retries the card. The order is marked as having a failing card on the Payments tab, and the member gets an email titled "A payment did not go through" with a link to update their card. See Renewals, Failed Cards, Refunds And Cancelling.
Can members manage their own billing?
Yes. The account page links to their own Stripe billing page with "Manage billing, update your card or cancel", where they can update a card, read invoices and stop a subscription.
Can I sell a one off membership rather than a subscription?
Yes. On the level, set How often to One off payment. Add Membership expires after a number of days if you want it to run out. See Paid Levels: Putting A Price On Access.
Can I sell a level from a sales page on another site?
Yes. Every level has a link and a ready-made button on its edit screen under Sell this level anywhere (or Share a join link for a free level). Paste either onto any page, email or post.
I already run ResultsAiX Funnels. Do I connect Stripe twice?
No. Both plugins share one Stripe connection and one webhook endpoint on the same site. Connect it in either one and the other is connected too, while each keeps its own orders.
Can I sell through JVZoo or Warrior Plus instead of Stripe?
Yes, and you do not need Stripe at all for it. JVZoo, Warrior Plus, ClickBank and PayPal are supported, and ThriveCart, Lemon Squeezy, Gumroad and Ko-fi too. Paste the key on the Integrations tab, copy your notification URL into the product there, and map the product to the levels a buyer receives. See Selling On JVZoo, Warrior Plus, ClickBank And PayPal and Selling On ThriveCart, Lemon Squeezy, Gumroad And Ko-fi.
Can I test a marketplace sale without spending money?
Yes. Tick Let test purchases enrol members (sandbox) on the Integrations tab. A test purchase then creates the account, gives the level, sends the login email and runs your level actions, and it is never counted as money. See Testing A Sale Without Spending Money.
How do I make a bundle?
Open the bundle level and tick the levels it contains under This level also opens. Anybody holding it can open everything those levels open, and no extra memberships are handed out. If you would rather give each part as a membership of its own, use a level action: when a member is added to the bundle, add them to each part. See Bundles: One Level That Opens The Others and Level Actions And Bundles.
Can content release over time?
Yes. Set a drip number of days in the Membership Protection box on a page, and it opens that many days after each member joined the level. See Drip Content: Releasing A Course Over Time.
Can I protect downloads?
Yes, two ways: the protected file library, handed out with the [raxm_file] shortcode, and whole-folder protection for any folder under your site. See Protected Files And Whole Folders.
Does it work on nginx?
Everything works on nginx except whole-folder protection, which relies on an .htaccess file. On nginx, use the protected file library and the [raxm_file] shortcode for downloads, or ask your host to block direct access to the folder. Diagnostics shows which server you are on.
Will my members have to log in again after migrating?
No. They are already WordPress users, so every password keeps working. Their original join dates come across, so drip schedules stay right. See Migrating From WishList Member.
Can I move over from Paid Memberships Pro?
Yes. The Import / Export tab reads its tables directly, so it does not need to be switched on, and brings across levels, protected pages and categories, members with their join and end dates, and payment history. See Migrating From Paid Memberships Pro.
Will my old shortcodes keep working?
Yes, with compatibility mode on the Settings tab switched on and the old plugin deactivated. See Compatibility Mode, API Keys And Retiring The Old Tables.
Can members see everything they have in one place?
Yes. Put the [raxm_profile] shortcode on a page and every member gets their own page: what they hold, everything they can open, their downloads and their recent activity, with no prices on it. See The Member Profile Page And The Side Panel.
Can I see the site the way one of my members sees it?
Yes. Press View as on a member's row, in their side panel, or on the WordPress Users list. A bar at the bottom of every page shows whose account you are looking at, with Back to my account. Only administrators can do it, and never into another administrator. See Look At The Site As One Of Your Members.
Can my menu change for members?
Yes. Every menu item has a Show this item to choice: everyone, visitors only, logged-in members only, members of chosen levels, or everybody except them. There is also one Log in or out item that reads the right way for each person. See Menus That Change With Who Is Looking.
Can I ask my members a quick question?
Yes. Quick Polls put a one-click question on the members home page, tag every answer in ResultsAiX Mailer, and keep the results with a CSV export. See Quick Polls: One-Click Questions On The Members Dashboard.
Does joining put a member on my mailing list?
Yes, when ResultsAiX Mailer is on the same site, or on another of your sites connected with a write key. New members go on a list with a tag for their level, and a real join is a real opt-in, so the welcome sequence runs. See AI Mailer And WP Sync.
Do I need my own AI key for the AI Helper?
Only when no other ResultsAiX plugin on the site already has one. If ResultsAiX Mailer or the ResultsAiX Theme holds a key, the helper uses it and says so on the Settings tab. Claude, OpenAI and Gemini are supported. See AI Helper: Ask, And Build.
Can another app or an AI agent manage members?
Yes. Switch on the API under API and webhooks on the Integrations tab. Apps use the REST API, AI agents can use the WordPress abilities, and webhooks tell other systems when anything changes. See API, Webhooks And WP-CLI For Apps And AI Agents.
Where do I get help?
The Training tab covers every feature on one page with a search box. For anything else, open the Settings tab, press Open a Support Ticket under Help and your account, and paste in the report from Copy Report for Support on the Diagnostics tab. See Licence, Updates And Troubleshooting.