License and updates:
Paste your license key on the Settings screen and click Activate License to unlock the builder and automatic updates. Your key covers up to 3 of your own sites. When a new version is available, WordPress shows the update on the Plugins screen like any other plugin.
Your data is safe on uninstall:
Removing the plugin never deletes your license, your AI keys, your settings, your colour scheme, your saved videos or the media they use. Uninstall only clears caches and temporary data, so if you reinstall, your keys, settings and videos are still there.
Common questions:
Create Video asks me to activate my license:
Open the Settings screen, paste the license key from your purchase email and click Activate License. The builder and My Videos unlock straight away. If you cannot find your key, open a support ticket and we will resend it.
My cloned voice is not showing:
Open the Results AI Voice Engine app on your computer and keep it running, then reload Create Video. Your voice is listed in the Voice menu under My Voices. For the full setup and every fix, see Set Up Your Own Cloned Voice.
My narration disappeared after I reloaded:
Click Build Slides from the same script, then click Recover This Video. The plugin re-attaches the clips and images it already made. Going forward, clips are saved on the server as they are generated.
My images are slow to appear:
If you have not added an image engine key, images come from the free no key engine, which shares a queue and can take a minute or more per image. Add a free key for one of the faster engines under Settings, AI Images. See Image Engines, Free Options And Image Fit.
My browser struggled on a very large video:
Use Test Style (1 Image) to check the look first, then Generate Images, which runs two at a time. For very long videos this keeps memory use low and stable.
The update is not showing:
Make sure your license key is active on the Settings screen. Updates are delivered to licensed sites.
Still stuck:
Open the Diagnostics screen for health checks and the audio pipeline debug, or reach support through the Resources screen.