🛠️ Troubleshooting Common Problems

Work through these in order. Most problems are one of the first three.

Funnel pages return 404:

1. Go to Settings, then Permalinks, and confirm Post name is selected.
2. Click Save Changes even if it already looked correct. That reflushes the rewrite rules.
3. Confirm the funnel is enabled on the Funnels tab.
4. Confirm the funnel's niche is unlocked by your licence. A locked niche returns 404 by design.
5. Confirm the assets are installed for that funnel, since a missing file also 404s.
6. If all else is fine, use the flush rewrite rules action in Settings.

Opt-ins are not reaching my list:

1. Open the Autoresponders tab and confirm the provider shows as connected.
2. Check the list or form ID character by character. One wrong character produces exactly this symptom.
3. On AWeber, confirm you used the Unique List ID and not the display name.
4. Use Test Connection on API providers to confirm the credentials still work.
5. Open the Lists tab and look for a yellow or red status on the affected funnel.
6. Check for a per funnel override that points somewhere unexpected.
7. Test with an email address that is not already on the list.
8. Check your provider for unconfirmed subscribers.
9. Read the debug log in Settings for the exact API response.

My new list is missing from the dropdown:

List data is cached to keep the admin fast. Click Refresh Lists on the provider card to pull the current list from the API.

Assets will not download:

1. Ask your host what your PHP memory limit and maximum execution time are, and have them raised if they are low.
2. Run the download again. Already downloaded funnels are skipped, so it resumes rather than starting over.
3. If it still fails, upload the funnel folders by FTP into wp-content/uploads/fcreports-assets/funnels/ and run the asset scan.

The PDF rebrander returns a 500 error:

1. Raise the PHP memory limit. PDF work is memory hungry.
2. Raise the maximum execution time if you are processing many files.
3. Rebrand in batches of ten to twenty instead of everything at once.

The licence will not activate:

1. Re-copy the key and check for a leading or trailing space.
2. If all your site slots are used, deactivate on a site you no longer need to free one.

Suspecting a plugin conflict:

Check the Diagnostics tab first, then deactivate other plugins and reactivate them one at a time, testing after each. Security, caching and SEO plugins are the usual culprits.

Statistics look too high:

Turn on the exclude administrator visits option in Settings.