Nothing is syncing at all:
- Confirm the bridge is enabled rather than paused on the Bridges tab.
- Confirm the source app can actually act as a source. AWeber Legacy, Customer.io, Mailjet and SendFox are destination only, and every chat app, help desk and database in the Connect Pack is a destination only.
- For a polled source, confirm you added a new contact after the bridge was created. Bridges relay new activity, they do not backfill existing contacts.
- Click Run Sync Now, then read the Activity Log. The exact failure reason is recorded there.
- Open Diagnostics and check that the next cron run is scheduled.
A push source is not firing:
Push sources need their webhook URL pasted into the other app. Copy the endpoint from that app's card on the Connections tab into the app's webhook or notification settings, then trigger a real event and watch the Activity Log. For Stripe, add the signing secret as well so payloads verify.
A push capable autoresponder is not firing:
Brevo, Drip, Flodesk, SendX and Sendiio create their webhook automatically, so if events stop arriving, open Edit Settings and re-save the connection to recreate it. Loops, Sender.net, Acumbamail, Moosend, Sendy, Encharge and Ortto are set up by hand, so follow the numbered steps in the Use as a source box on that card and confirm the URL was pasted exactly. Sender.net needs a paid plan, Acumbamail needs any paid plan, and Sendy needs version 6.1 or newer.
My lists are missing or incomplete:
WP Sync pages through the whole account, so large accounts load fully. If a brand new list is missing, click Refresh Lists on that card. A type to filter box appears above long dropdowns.
A Google Sheet connects but no rows move:
Share the sheet with the service account email shown on the card, with Editor access. This is the single most common cause.
WooCommerce, EDD or Forms is not offered:
Those are auto detected, so the other plugin must be active on this same site. Activate it and reload the Connections tab.
Chat destinations are silent:
Slack needs an incoming webhook URL, Discord needs a channel webhook URL, and Telegram needs a bot token plus the chat ID. Use Test Connection on the card before bridging.
Still stuck:
Open Diagnostics, click Copy Report for Support, and send it with your ticket.