Most PRO questions come down to three things: whether PRO is on, whether an AI key is connected, and whether a setting is ticked. Find the matching section below.
If the PRO tabs are not showing:
- Open AiX Search, then Settings, and check the licence panel shows Active.
- Click Refresh License Info.
- Open Diagnostics and look at PRO tier. Unlocked means PRO is on. Core licence means the key is a Core key; enter your PRO key with Replace key.
If an AI feature does nothing:
- Open PRO Settings and check a key is saved for your Primary provider.
- Click that provider's Test connection button and read the reply.
- If you set a Fallback provider, give it its own key too.
- AI Tools and Insights PRO AI say so on screen when no key is connected.
If the Listings Writer pauses or a row shows a message:
Free tiers limit how many requests you can make per minute. Wait a minute and click Write descriptions for all again. Everything already written is saved and those items leave the list.
If no answer box appears:
- Check Show an answer above the results is ticked and a key is connected
- Search on the full results page, not in the dropdown
- Ask a question, or a search at least as long as Minimum Length
- The answer only appears when your own pages answer the question, and an unanswered question is remembered for a day while caching is on
If an offer is not showing:
- Check its switch is on, and it has a Headline and a Button link
- Check today is inside its Start date and End date
- Check Enable search-triggered offers is ticked under Search Power
- If two offers share a trigger word, the first one in your list shows
- If the offer was made with an older version, open the Offers tab and click Save Offers once
If offer numbers look low:
Views are counted once per visitor per search phrase within a few minutes, not once per keystroke. That is the honest number.
If the lead form does not appear:
It appears only when a search finds nothing at all. Check Offer an email signup is ticked, then search for a made-up word to see it.
If leads do not reach your autoresponder:
Leads are always saved on the Leads tab. Check the Send To Webhook address with your autoresponder's own test tool. The plugin sends each lead in the background and does not wait for a reply.
If SKUs or custom fields are not searchable:
Rebuild the index from the Dashboard after changing those settings.
If PDF text is not found:
Check the PDF was uploaded to that page, is under 4 MB, and contains real text rather than a scan. You can also type a summary into the PDF's Description in the Media Library.
If Member Activity shows nothing yet:
The screen says Waiting For The First Visit until a signed in member opens a searchable page. Administrators are not counted, so sign in as a member in a private window and open a page to see it work.
If a member list is empty on the front end:
View the page source and search for activity list hidden. The note says why, for example the visitor is not signed in.
If the weekly digest has not arrived:
Check the setting is on and the Send To address is right, then look at Next send in on Insights PRO AI. WordPress runs scheduled jobs when the site gets visits, so on a quiet site it can arrive a little late.
If you need a hand:
Open Diagnostics, click Copy Report for Support and paste the report into a ticket. See Diagnostics And Getting Help.