When something is not behaving, these two screens tell you why.
The pre-flight check:
The Safety tab checks your server against what the plugin needs: PHP memory limit, maximum execution time, upload and post size limits, the MySQL packet size, free disk space, whether WordPress cron is available, and which companion plugins are detected. Anything below a sensible threshold is flagged with a recommendation.
Run this before a big import rather than during one.
Diagnostic actions:
The Diagnostics tab gives you buttons to run maintenance immediately rather than waiting for the schedule:
- Run the send queue now, which processes pending emails
- Run the hourly and daily maintenance jobs
- Re-schedule cron, if the background jobs have gone missing
- Refresh your license
- Flush old logs
- Re-sync the database schema, which safely adds anything missing from a newer version
- Recalculate buyer stats and backfill names
Common problems and what to check:
Emails are not sending:
Check Safe Mode is off, check your license is active, check a sending provider is configured and its test send passes, then use Run the send queue now to force a batch.
Scheduled broadcast did not fire:
WordPress cron depends on site traffic. Check the cron status on the Safety tab and consider a real server cron.
An import stopped:
Open the Safety tab and look at the active jobs. A paused job shows the reason, usually too many consecutive errors from a bad column mapping. Fix and resume.
AI features return an error:
Open AI Studio and run the test connection. It reports the exact problem, such as an invalid key or a rate limit.
If you hit something these screens do not explain, contact support through the customer portal at resultswithkevin.com/portal/.